Merchant Requested Payment Update

On occasion (very rarely) the business that you are paying via Paypa Plane may require you to update your payment information. This can happen for a number of reason but mostly commonly, changing business systems.

What does this mean for you?

All you need to do is re-enter your payment method details again (credit/debit card or bank account). It can be a new card or account or the same card/account you had previously used - this is up to you. 

We take the security of payment information extremely seriously. For this reason, we will never move payment details/information on your behalf. You are the only one to ever be able to see your payment details, and so, we will request that you enter those details again when necessary.

The only element of your existing agreement to be updated will be your payment method. Everything - payment terms, schedule and contracts- will remain the same.

It is very important that you do update your payment details when requested in your Paypa Plane account or via our app so that you do not fall behind in your payments and possibly accrue fees. 

How do I re-enter or update my payment details?

a) Login to Paypa Plane. You can do this via the App:

b) Make sure you update if prompted when opening.
c) On the homepage, click the red box with 'Payment Method Update Required'
d) You will now be in the Agreement screen.
e) Click 'Fix Now'
f) You can select an existing payment method to re-enter or you can add a new method.
f) Follow the steps until you see the 'Success - Payment Method Successfully Updated' message.
g) You'll now see the red notification is gone and your transactions will continue without interruption.  Nicely done!